If you need a new phone, log in to My O2 to see your upgrade options. Please note, you won’t be able to manage bars on incoming or outgoing SMS in My O2 – if you need assistance with this, please get in touch. If you don’t have the option to apply a bar in My O2 just yet, no need to worry, this will be available to you soon. We’ve given our barring process a bit of a refresh, so you might now be able to use My O2 to apply a bar on your stolen device. Just log in to your My O2 account to apply, view, or manage a bar on your service. Once you have this info, you can get in touch straight away using Live Chat, or one of the numbers above. The name of the police station where you reported your phone lost/stolen, and the name and badge number of the officer you spoke to.A loss reference number from the police or a relevant authority (e.g.

A crime reference number from the police.You'll also need at least one of the following: If you're making an insurance claim, we'll transfer you directly to O2 Insure, who will process your claim. Had your device stolen or lost while abroad? Please call +44 7860 980 202. Pay As You Go customers, you'll need to call 03. We'll cap your liability for calls and data to £100 in case there’s any unauthorised use of your device. If your device has been lost, just let us know within 24 hours.If your device has been stolen, you need to let us and the police know within 24 hours.And if you have phone insurance, we'll also help you make a claim and replace your mobile. We can block your device and send you a new sim with your existing number. Lost or stolen device? No need to worry, we're available 24 hours a day to help.

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